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Frequently asked questions can be found here. Select a topic, then click on each question to see the answer.
Let us know if you have any other general questions and we'll add them here.
Freight services will be organised after the web order is processed by Southern Cross Science, using one of our preferred courier services, and arranged to be delivered to you during business hours. Quotes will include estimated freight costs.
If you already have your own preferred courier, ask us to arrange it to be handled by them instead.
Freight costs will be added to the invoice if incurred, unless other conditions apply to your customer profile. Any additional charges such as those for Dangeous Goods or expedited shipping will be discussed with you before products are shipped out. If you would like a shipping estimate or stock status for a product before placing an order, please contact us for details.
If products are needed urgently, you are more than welcome to collect them from our office as soon as they are available, if that is more convenient.
Generally, products stored on site in our Adelaide warehouse will be shipped out within 24 hours. Products available nationally may take 1-2 weeks. International orders via airfreight will be in stock within 4-6 weeks. International seafreight orders may take up to 3-6 months to arrive into our warehouse.
If you would like a shipping estimate or stock status for a product before placing an order, please contact us for details.
Delays due to the global shipping environment may extend delivery time, and we thank you for your understanding during this time.
Some products are restricted in their use and sale and therefore may not be available to all customers. This is due to federal or state regulation requiring that permits, licences, company information or other documentation is provided before sale. Some examples are Ethanol (bonded alcohol), biomedical products (for research use only), and Schedule 7 dangerous poisons.
If you'd like a quick quote, please contact us directly. To see all prices, log in to the site, and your special pricing will be shown for each product. If you haven’t logged in before, register first. If any prices are still not showing, please contact us directly and we'll be happy to update your pricing list and/or quote you directly. Items without prices, e.g. showing "POA", will be quoted if you add them to an order.
If you'd like a quick quote, you can contact us directly instead.
Registration is best for companies intending to purchase regularly, who'd like to see pricing on all goods and want to see previous orders, ship to multiple locations and only have to fill in ordering details once. It entails adding your company details to our customer database to set you up with an account.
Registration approvals may take 24-48 hours.
Click on "My account" at the top right of the home screen. If this is your first time logging in, you need to Register. Provide your contact information and business details and we will link you in to our customer database. You will get a Welcome email as soon as your account is ready. In the meantime, feel free to browse as a guest and request a quote for any item, or contact us for any urgent orders.
If you have not purchased from Southern Cross Science before, we will contact you to discuss any further details needed before registering you.
We strive to deliver outstanding products and services with a minimum of fuss, and our ultimate goal is to surpass our customers’ expectations. Both positive and negative feedback is welcomed and our customer service is of the highest quality.
So, if your purchase was not to your expectations or if you have any questions, please contact us.
Please see our Returns Policy for more details.
Address:
13 Tooronga Avenue
Edwardstown South Australia 5039
Phone:
+61 8 8277 1541
Email:
[email protected]